R. Foster Plumbing & Heating always strive to put the customer first
R.Foster Plumbing & Heating always endeavour to provide the best possible service to each and every customer. However, on rare occasions, there may be circumstances where customers are not entirely satisfied.
To ensure that R. Foster Plumbing & Heating is able to put things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete customer satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure that everything has been carried out to satisfaction based on the contract terms, and high standards R. Foster Plumbing & Heating aims to achieve.
In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as possible, so that we can rectify any problems in a timely fashion.
Our Procedure
Please telephone, email, or write to us*. We aim to respond within 5 working days of receiving your complaint, and where possible, we will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our complaints procedure, as a Which? Trusted Trader, we use the Disputes Resolution Ombudsmen for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint onto them. If you do wish to do so, please contact Which? Trusted traders in the first instance on 0117 456 6031
*Please request proof of postage if posting your complaint letter.